Privacy Policy

Information We Collect

Depending on how you interact with FRSR, we may collect:

• Your name, telephone number, email address and mailing or project address.
• The city where your project is located and information you provide about your yard, project goals, budget, timing or requested services.
• Information submitted through our website forms, scheduling page, social-media lead forms, email, telephone calls or text messages.
• Photographs, plans, measurements, estimates, contracts and other information connected with a consultation or project.
• Technical information such as IP address, browser type, device type, referring page and general website activity collected through cookies or similar technologies.

Website and Meta Lead Forms

If you submit a form through Facebook, Instagram or another Meta service, Meta provides the information you choose to enter to FRSR. This may include your name, telephone number, email address, city, project address and answers to project questions. We use that information to contact you about the landscape or outdoor-living services you requested.

Information collected by Meta before it is delivered to FRSR is also subject to Meta's own terms and privacy policy. Submitting a lead form does not guarantee project availability, an estimate or acceptance of a project.

How We Use Information

We may use personal information to:

• Respond to questions and contact you about a requested consultation, estimate or project.
• Evaluate whether a property is within our service area and whether the requested work is a fit for FRSR.
• Schedule appointments and provide designs, proposals, contracts, project updates and customer service.
• Communicate by telephone, email or text when appropriate and permitted.
• Process and administer active projects, warranties, payments and business records.
• Improve our website, advertising, services and customer experience.
• Maintain security, prevent fraud, comply with legal obligations and protect our rights.

Calls, Emails and Text Messages

When you ask FRSR to contact you, we may respond using the telephone number or email address you provide. Where you have provided consent to receive text messages, message frequency may vary and standard message and data rates may apply. Consent to receive marketing texts is not a condition of purchasing services. You may reply STOP to opt out of text messages or HELP for assistance.

You may ask us to stop promotional emails or other marketing communications at any time. We may still send communications needed to respond to an active request, administer an existing project or satisfy legal obligations.

Cookies, Analytics and Advertising

Our website and service providers may use cookies, pixels and similar technologies to operate the site, remember preferences, measure traffic, understand how visitors use the site and evaluate advertising. These technologies may collect device and browsing information but do not ordinarily provide FRSR with sensitive personal details such as financial-account passwords.

Your browser may allow you to block or delete cookies. Disabling cookies can affect how some website features function. Third-party analytics or advertising services may provide their own privacy controls.

How We Share Information

We may share information only as reasonably necessary with:

• Employees, project personnel and authorized representatives who need the information to respond to you or complete work.
• Vendors that help us provide website hosting, scheduling, communications, analytics, advertising, customer reviews, document management or other business services.
• Professional advisers, insurers, government authorities or other parties when required by law or reasonably necessary to protect FRSR, our customers or others.
• A successor or acquiring organization if FRSR is involved in a merger, sale, financing, reorganization or transfer of business assets.

Service providers may include platforms such as Meta, Google, AppointmentQuest and other companies used to operate our website, advertising and customer communications. Their handling of information is governed by their own policies and agreements where applicable.

Data Retention and Security

We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain project and warranty records, meet accounting or legal requirements, resolve disputes and protect our business. Retention periods vary depending on the type of information and our relationship with you.

We use reasonable administrative and technical safeguards designed to protect personal information. No internet transmission, email system or storage method can be guaranteed to be completely secure.

Your Privacy Choices

You may contact FRSR to request access to, correction of or deletion of personal information we maintain about you. You may also ask us to stop using your information for promotional communications. We will evaluate and respond to verified requests as required by applicable law, subject to exceptions for information we must retain for contracts, warranties, accounting, security or legal obligations.

We may need to verify your identity before completing a privacy request. If an authorized agent submits a request for you, we may require proof of that authority and verification of your identity.

Children's Privacy

FRSR's website and services are intended for homeowners and other adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and remove it where appropriate.

Third-Party Websites

Our website may link to scheduling platforms, social networks, product manufacturers, municipalities, rebate programs or other third-party websites. FRSR does not control those websites, and this policy does not govern their privacy practices. Review the privacy policy of any third-party service you use.

Changes to This Policy

We may update this policy as our services, website or legal obligations change. The effective date at the top of the page indicates when the policy was most recently revised. Material changes will be posted on this page.